Submit a Request

Please use the reach form below to request assistance. We aim to review your inquiry promptly and respond within 2-3 hours. If you have some questions related to promotion or advertizing opportunities, please reach us directly via a form below.

However, during peak times, response times may extend up to 24 hours due to the volume of requests in queue.
Thank you for your patience and understanding.

Item Assistance DOES include:

  • Availability of the assistance crew to answer questions
  • Answering technical questions about the item’s features
  • Assistance with reported bugs and issues
  • Help with included third party assets

Item Assistance DOES NOT include:

  • WordPress customization approaches (paid approach)
  • WordPress installation approaches (paid approach)
  • Hosting, server environment, or software
  • Help & Assistance for non-bundled 3rd party WordPress plugins

Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT (the assistance is limited on weekends)